1. Digital Products
All purchases of digital products, such as beats, sound kits, presets, and templates, are final and non-refundable. Once the files are downloaded or accessed, they cannot be returned or refunded due to the nature of digital goods.
Exceptions:
Refunds may be considered under the following circumstances:
- The product was not delivered or downloaded due to a technical issue on our end.
- The product is defective or significantly different from the description provided.
How to Request a Refund for Exceptions:
If you believe you qualify for a refund, contact us at info@beatifyy.com within 7 days of your purchase. Include your order number and a detailed explanation of the issue.
2. Physical Products
If you purchase physical items (e.g., merchandise or equipment) from Beatifyy.com, the following conditions apply:
- Items can be returned within 30 days of delivery, provided they are unused and in their original packaging.
- The buyer is responsible for return shipping costs unless the item is defective or the wrong product was delivered.
Refund Process for Physical Products:
Once we receive your returned item and inspect it, we will process your refund within 5-10 business days. The refund will be credited to the original payment method.
3. Subscription Services
For subscription-based services (e.g., Beatifyy Pro), you can cancel at any time. However, charges already incurred for the current billing cycle are non-refundable. Your subscription benefits will remain active until the end of the billing period.
4. Custom Orders
Custom services (e.g., mixing, mastering, or custom beat creation) are non-refundable once the work has begun. We are committed to ensuring your satisfaction and will provide revisions within the scope of the original agreement.
5. Refund Process
- Approved refunds will be processed within 5-10 business days after the approval.
- Refunds will be credited back to the original payment method.
- Please note that some financial institutions may take additional time to reflect the refund in your account.
6. Contact Us
If you have questions or concerns about this policy, don’t hesitate to contact us:
- Email: info@beatifyy.com
- Address: [Insert Business Address]
We value your trust and strive to resolve any issues promptly.
